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Americans with Disabilities Grievance Procedure

Section 1

In accordance with the Americans with Disabilities Act (ADA), The Town of Princeton may not discriminate on the basis of disability against any qualified individual with a disability in the services, programs or activities it provides, in accessibility to public meetings and in its employment practices.

Section 2

In the event that a person with a disability believes he/she has been discriminated against, a complaint may be filed, using the following format:

  • In writing, signed by the Complainant or an authorized representative
  • Include Complainant’s name, address and telephone, or alternative method of contact
  • Identify the Town Department, employee, officer or agency committing the alleged discriminatory action
  • Describe, in detail, the alleged discriminatory action

Section 3

The Complaint shall be submitted, within thirty (30) days of the alleged discriminatory action, or knowledge thereof, to the appropriate ADA Coordinator (Coordinator):

Town of Princeton – Office of the Town Administrator
Attn: ADA Coordinator
6 Town Hall Drive
Princeton, MA 01541

How to submit

  • Complaints should be submitted in writing, via email, or by completing the website
    complaint form
  • If you prefer to use an alternative format such as Braille or a telephone interview, please contact the Coordinator to ensure that the Town can accommodate the format of your choice

Section 4

The Coordinator shall contact and/or meet with the Complainant within (fifteen) days to discuss the nature of the Complaint and to request/obtain clarifying information.

Section 5

  • The Town’s designated ADA Coordinator (“Coordinator”) shall investigate the Complaint and meet with the appropriate board, official or employee(s), to resolve the Complaint
  • Within fifteen (15) calendar days after such meeting, the Coordinator shall
    inform the Complainant of the resolution
  • This communication shall explain the position of the Town of Princeton and offer options for resolution
  • A copy of this correspondence shall be provided to the Town Administrator and the Town’s Commission on Disabilities.

Section 6

If the response given by the Coordinator does not satisfactorily address the issue, the Complainant has fifteen (15) days from the receipt of the response to appeal the decision of the Coordinator to the Town Administrator or their designee.

Section 7

The Town Administrator or their designee will contact or meet with the Complainant to discuss the appeal within fifteen (15) calendar days of receipt of the appeal.

Section 8

The Town Administrator or their designee shall respond to the appeal in writing or alternative format as appropriate within fifteen (15) calendar days of the appeal contact or meeting in Section 7 with a final resolution of the complaint. A copy of this correspondence and the original request to appeal will be sent to the Princeton Commission on Disabilities.

Section 9

All complaints alleging discrimination on the basis of a disability received by the ADA Coordinator, appeals to the Town Administrator or their designee, and responses from the ADA Coordinator, Town Administrator or their designee will be retained by the Town of Princeton for a minimum of three (3) years.

Section 10

Nothing in this Grievance Procedure shall preclude the Complainant from filing a complaint with any appropriate state or federal agencies or from filing a lawsuit in Federal Court.

 

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